Updated Weekly! Last update: June 3, 2024
There are currently opportunities available at the following top-rated companies for positions in customer education, customer training, customer adoption, and GTM enablement:
1. Director, Customer Education @ Apollo.io (Remote)
The TL;DR: You'll set the content strategy, hire the team, and contribute as a creator yourself to drive volume in education and certifications for a marketing & sales platform that's highly funded and growing rapidly.
About the role: In this role, you’ll lead our efforts to become the “Khan Academy of go-to-market”. You will hire and manage a team of Apollo Academy Instructors to create courses, badges, and certifications for all of the core use cases Apollo supports, eventually driving over 100,000 certifications per year.
About the company: Apollo.io raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.
2. Senior Director Learning & Enablement @ Honeywell (Atlanta)
The TL;DR: Reporting to the VP of Customer Experience, you'll build the customer and employee education strategy that will move the needle on key metrics like customer satisfaction, reduction in customer support tickets, and customer expansion.
About the role: The Senior Director of Learning and Enablement (L&E) at Honeywell is responsible for global product and solutions training for customers and HBT employees across all functions. Based in Atlanta, they develop training strategies, create courses for internal and external customers, collaborate with product leaders on NPI courses, and drive revenue through in-person or online course delivery.
About the company: Honeywell is a multinational conglomerate that operates in aerospace, building technologies, performance materials, and safety and productivity solutions. They produce a range of products and services for these industries, from aerospace engines and building automation systems to specialty chemicals and safety equipment.
3. Director, Customer Education @ Billtrust (Remote)
The TL;DR: You'll refine the training program to align with business goals and oversee a team advancing into new instructor-led training. You'll manage the transition from free to fee-based course materials in a virtual setting. You'll collaborate closely with sales and customer teams to improve program delivery, monitor product usage to ensure smooth onboarding, and keep projects on schedule and within budget.
About the role: You'll lead out on the Customer Education program at Billtrust, including running Billtrust University. You'll need to set up, manage, and deliver a customer training program that's not only scalable but includes online eLearning, instructor-led training, certifications, and more.
About the company: Finance leaders use Billtrust to help reduce costs, accelerate cash flow, and improve customer satisfaction. As a leader in the B2B order-to-cash software and digital payments market, Billtrust assists the world's leading brands in receiving payments faster by transitioning from costly paper invoicing and check acceptance to efficient electronic billing and payments. Billtrust serves over 2,600 global customers and processes more than $1 trillion in invoiced dollars.
4. Director of Sales Enablement & Customer Education @ Mailchimp (New York & Atlanta)
TL;DR: As the Director of Sales Enablement & Customer Education at Mailchimp, you will spearhead efforts to empower both customers and customer-facing teams. Your role involves scaling digital education and self-help support for global customers and partners, providing online resources, training, and certification to drive success on the Mailchimp platform.
About the role: In this pivotal position, you will lead an organization dedicated to equipping customers and internal teams with the skills and knowledge needed to excel. Your responsibilities include developing and executing global strategic plans, shaping customer education efforts, and collaborating with cross-functional teams to ensure alignment with business objectives.
About the company: Mailchimp addresses one of the biggest challenges faced by small businesses – acquiring customers. With over 13 million businesses relying on Mailchimp to grow, the company is poised for transformative innovation. Backed by Intuit, Mailchimp is at the forefront of empowering businesses to manage and grow with ease, offering unparalleled performance and support to its customers.
5. Director, Learning and Performance, Product Support @ Figma (San Francisco, New York, Seattle)
TL;DR: As the Director of Learning and Performance at Figma, you'll lead impactful functions including Learning and Content, Quality Assurance, and Resolutions. You'll craft a clear vision for the Learning and Performance function, empowering internal teams to excel in providing stellar customer experiences.
About the Role: In this role, you'll develop inclusive and quality training programs, partner with Product and Engineering for effective support of new product launches, and coach functional leaders for skill building and career development.
About the company: Figma is on a mission to make design accessible to all, helping entire product teams build better products—from start to finish. With tools that simplify workflows and collaboration across teams and time zones, Figma makes the design process faster, more efficient, and fun.
6. Sr. Director, Global Customer Education Services @ Smartsheet (Remote eligible)
TL;DR: As the Sr. Director of Global Customer Education Services for Smartsheet University, you'll lead a team in creating compelling learning experiences for customers and partners. You'll shape a world-class learning program, working across Smartsheet to refine and grow the education services business.
About the role: You'll craft and execute the global content and learning strategy for customer training and enablement, ensuring the development and delivery of impactful learning experiences for all Smartsheet products. Additionally, you'll lead a team of Learning Experience Designers, Instructional designers, and professional trainers, driving a culture of continuous improvement.
About the company: Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. From enterprise to organizations, Smartsheet empowers teams to continuously make an impact in a transformed world.
7. Principal Customer Education Specialist @ Klaviyo (Boston, MA)
The TL;DR: Klaviyo is looking for a Principal Customer Education Specialist to manage content strategy and operations for the Klaviyo Academy site. This role involves analyzing customer data, creating strategic content, and collaborating with various teams to help Klaviyo customers grow their businesses. The position offers a competitive salary ranging from $104,000 to $156,000, with benefits including medical, dental, vision coverage, 401(k), flexible paid time off, and a learning allowance.
About the role: As a Principal Customer Education Specialist, you will develop and implement a comprehensive content plan, manage the content catalog and calendar, and analyze content performance to optimize and prioritize projects. You will engage with current customers, identify learning gaps, and create educational content that aligns with customer needs and business goals. Collaborating with Customer Education, Marketing, Sales, and Customer Success teams, you will ensure the content is engaging and effective.
About the company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable, fostering personalized experiences in ecommerce.
8. Director, Customer Enablement @ Celigo (Remote)
TL;DR: Lead the development of customer engagement and enablement strategies at Celigo, a modern integration and automation platform, to enhance the overall customer experience and drive product adoption.
About the role: As the Director of Customer Enablement, you'll be responsible for developing and executing advanced customer engagement and enablement strategies. You'll define the customer journey through innovative training programs, certification, and adoption frameworks, collaborating with cross-functional teams to integrate customer enablement strategies with overall business objectives.
About the company: Celigo is a modern integration and automation platform (iPaaS) dedicated to simplifying how companies integrate, automate, and optimize processes. With tools like runtime AI and prebuilt integrations, Celigo resolves the most significant integration challenges, making integration accessible to both technical and business users.
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